Saturday, January 31, 2009

Customer Support Web 2.0 Style

If you've been calling up the customer helpline only to find yourself on hold for over 10 minutes waiting for the first-level tech support script monkey to ask you a bunch of totally unrelated questions, then you ought to check out . It's like a social network of users who use a product and more often than not, you'll also find staff who know what they're dealing with to pitch in and help out.

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