Customer Support Web 2.0 Style

If you've been calling up the customer helpline only to find yourself on hold for over 10 minutes waiting for the first-level tech support script monkey to ask you a bunch of totally unrelated questions, then you ought to check out GetSatisfaction.com . It's like a social network of users who use a product and more often than not, you'll also find staff who know what they're dealing with to pitch in and help out.